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COVID-19 Policy, FAQ & Practices

Policy & Practices

To ensure your safety, these are the actions I'm taking to comply with the Australian Government's Health Department to reduce the risk of COVID-19:

  • Actively practicing social distancing as advised and keeping 1.5m between myself and other individuals.
  • Not travelling any further than 50 km from my home or studio.
  • Not travelling overseas until 2021 and avoiding non-essential travel.
  • Practicing proper hand and respiratory hygiene.
  • All print orders are handled with gloves and washed hands.
  • Not participating in any face to face meetings.

I am also following the Australian Competition & Consumer Commission's guidelines regarding COVID-19 by working from home and complying with their Compliance and Enforcement Policy.

 

Updates for Deliveries and Commissions

Change in fulfillments

I am only sending out orders every two weeks. This started on the 30 March 2020. See below for future fulfillment times:

Month

Dates

May 

5th & 19th

June

2nd, 16th & 30th

July

14th & 28th

August

11th & 18th
September 1st, 15th & 29th

 

Effects on delivery times

The postal services I use are Australia Post and DHL Express, both are experiencing higher than normal volumes.

DHL is expecting delays of up to 3 - 5 days and I encourage you to use this service if you want to receive your order faster.

If you choose to use Australia Post there are longer delays. For Australian orders you can expect up to 3 to 6 days worth of delays. All international orders can expect up to 6 to 10 days worth of delays.

Once the parcel is in your country of delivery, the local postal service may have their own delays.

 

Commissions still available 

Yes and I am currently experiencing higher than usual enquiries regarding commissions. As I write this on the 5th May 2020, I am booked out until the middle of June 2020. If you would like to organise a commission, please email me (studio@madbutt.com.au) to arrange a time to speak!

 

A Little Note From Me

I would like to thank you for your support of my online business through either purchasing or for being a part of my online community via social media. It is humbling to know that I still have your support and I appreciate all of your likes, follows, comments and purchases! We will get through this as a global community and I look forward to a COVID-19 free future where I can appreciate art in a gallery or at a music festival.