studio@madbutt.com.au | Ready Framed Prints | AfterPay is available

COVID-19 Policy, FAQ & Practices

Policy & Practices

To ensure your safety, these are the actions I'm taking to comply with the Australian Government's Health Department to reduce the risk of COVID-19:

  • Actively practicing social distancing as advised and keeping 1.5m between myself and other individuals.
  • Not travelling overseas until 2021 and avoiding non-essential travel.
  • Practicing proper hand and respiratory hygiene.
  • All print orders are handled with gloves and washed hands.
  • Not participating in any face to face meetings.

I am also following the Australian Competition & Consumer Commission's guidelines regarding COVID-19 by working from home and complying with their Compliance and Enforcement Policy.

 

Updates for Deliveries and Commissions

 

Effects on delivery times

The postal services I use are Australia Post and Sendle, both are experiencing higher than normal volumes.

DHL is expecting delays of up to 3 - 5 days and I encourage you to use this service if you want to receive your order faster.

If you choose to use Australia Post there are longer delays. For Australian orders you can expect up to 3 to 6 days worth of delays. All international orders can expect up to 6 to 10 days worth of delays. In some cases, delays have been longer and up to 24 days.

Once the parcel is in your country of delivery, the local postal service may have their own delays.

 

Commissions still available 

Yes if you would like to organise a commission, please email me (studio@madbutt.com.au) to arrange a time to speak!

 

A Little Note From Me

I would like to thank you for your support of my online business through either purchasing or for being a part of my online community via social media. It is humbling to know that I still have your support and I appreciate all of your likes, follows, comments and purchases! We will get through this as a global community and I look forward to a COVID-19 free future where I can appreciate art in a gallery or at a music festival.