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Refund & Complaint Policy

As an online business Madbutt follows the Australian Competition & Consumer Commission guidelines for all business requirements regarding refunds, exchanges and complaints. We believe in fair business. For all information from the ACCC regarding refunds, repairs and returns please see here



Refunds & Returns
Online shopping can be daunting to some customers that's why our refund policy is fair. If you have received a product and are unhappy with the quality of the product or if the product is damaged, you are entitled to a refund once the product is returned.

To return your product, please email studio@madbutt.com.au to arrange the best collection method.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval. Your refund will be processed through Shopify and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Late or Missing Refunds 
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at studio@madbutt.com.au.


Sale Items 
Only regular priced items may be refunded or returned, unfortunately sale items cannot be refunded or returned.

 

Damaged Products
If you have received a product and it is damaged, we understand that these things can happen through postal services. Email us a photo of the damaged prints and we can resend you your order.