Effective Date: 18/10/2023
At Madbutt, we are dedicated to ensuring a seamless and reliable shipping experience for all of our customers. This Shipping Policy outlines important information regarding the shipping of artwork purchased on our platform.
Shipping Areas
We currently offer shipping to all countries. If you’re located outside of these areas and wish to make a purchase, please contact me, and I will do our best to accommodate your request.
Processing Time
- All orders are typically processed on Friday’s weekly.
Shipping Methods
Madbutt offers the following shipping methods:
- Standard Shipping: Our standard shipping option typically takes 3 to 7 business days to arrive after processing.
- Expedited Shipping: For those who require their artwork sooner, we offer expedited shipping, which generally takes 1 to 4 business days after processing.
- Free Shipping: Sometimes we share discount codes that have free shipping, or free shipping along with a discount. Please join our mailing list if you’d like to receive this.
Shipping Costs
Shipping costs vary depending on the destination, size, and weight of the artwork. You can view the shipping costs for your order during the checkout process.
Shipment Tracking
We provide shipment tracking for all orders. As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Delivery
Please ensure that someone is available to receive the package at the shipping address you provide. If you miss a delivery attempt, the courier service will leave a notice with instructions on how to reschedule delivery or pick up your order from a local depot.
Damaged or Lost Shipments
In the unfortunate event that your artwork arrives damaged or is lost during shipping, please contact our customer support team within seven days of receiving your order. We will work with you to resolve the issue promptly.
International Shipping
For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. Madbutt is not responsible for these charges. Please check with your local customs office for details regarding these fees.
Returns and Refunds
Please refer to our Returns Policy for information on returning artwork.
Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Email: studio@madbutt.com.au
We appreciate your support and look forward to serving you at Madbutt. Thank you for choosing us!
