Last Updated: 12th October 2023
Thank you for shopping at Madbutt. We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, please read our returns policy below to understand the process for returning items.
1. Return Eligibility
- You may return an item within seven days of receiving it.
- To be eligible for a return, the item must be in its original condition, unaltered, and unused.
- Any item that is damaged, used, or not in its original packaging may not be eligible for a refund.
2. How to Initiate a Return
- Please contact our customer support team at studio@madbutt.com.au to initiate the return process.
- Provide your order number and a brief explanation of why you want to return the item.
- Our team will guide you through the necessary steps to process your return.
3. Return Shipping
- Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your item.
- In the case of a damaged or incorrect item, please contact our customer support team before shipping the item back. We will provide further instructions.
4. Refund Process
- Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
- If the return is approved, we will initiate a refund to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to appear in your account.
5. Non-Refundable Items
- Customized or personalized items are generally non-refundable unless there is a defect or error on our part.
- Digital downloads or gift cards are non-refundable.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately. We will work to resolve the issue and provide a replacement or refund, as necessary.
7. Cancellations
- You may cancel your order within 24 hours of purchase, provided it has not been shipped.
8. Customer Support
- If you have any questions or concerns about our returns policy or the return process, please don’t hesitate to contact our customer support team at studio@madbutt.com.au.
We appreciate your business and are committed to providing the best possible shopping experience. Thank you for choosing Madbutt.
