Effective Date: 18/10/2023
At Madbutt, we are dedicated to ensuring a seamless and reliable shipping experience for all of our customers. This Shipping Policy outlines important information regarding the shipping of artwork purchased on our platform.
We currently offer shipping to all countries. If you’re located outside of these areas and wish to make a purchase, please contact our customer support team, and we will do our best to accommodate your request.
- All orders are typically processed within 10 business days.
Madbutt offers the following shipping methods:
- Standard Shipping: Our standard shipping option typically takes 3 to 7 business days to arrive after processing.
- Expedited Shipping: For those who require their artwork sooner, we offer expedited shipping, which generally takes 1 to 4 business days after processing.
- Free Shipping: Sometimes we share discount codes that have free shipping, or free shipping along with a discount. Please join our mailing list if you’d like to receive this.
Shipping costs vary depending on the destination, size, and weight of the artwork. You can view the shipping costs for your order during the checkout process.
We provide shipment tracking for all orders. As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Please ensure that someone is available to receive the package at the shipping address you provide. If you miss a delivery attempt, the courier service will leave a notice with instructions on how to reschedule delivery or pick up your order from a local depot.
Damaged or Lost Shipments
In the unfortunate event that your artwork arrives damaged or is lost during shipping, please contact our customer support team within seven days of receiving your order. We will work with you to resolve the issue promptly.
For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. Madbutt is not responsible for these charges. Please check with your local customs office for details regarding these fees.
Returns and Refunds
Please refer to our Returns Policy for information on returning artwork.
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Email: email@example.com
We appreciate your support and look forward to serving you at Madbutt. Thank you for choosing us!